RETURN POLICY

This Return and Exchange Policy ("Policy") outlines the terms and conditions for returns and exchanges for products purchased from BEYOND LOST . This policy is drafted in accordance with the Consumer Affairs Authority Act No. 9 of 2003 (Sri Lanka) to ensure fair trade practices and protect consumer rights.

1. Return and Exchange Period

Customers are entitled to return or exchange eligible items within 7-day (7) days from the date of purchase or delivery.

  • Return Period: We provide a 7-day Return period  against manufacturing defects. This warranty strictly excludes normal wear and tear, pilling, or damage resulting from misuse or accidental damage.

2. Eligibility Criteria

To maintain high standards of quality and hygiene, all items submitted for return or exchange must satisfy the following conditions. Failure to meet these criteria may result in the denial of the request:

  • Condition: Items must be unwashed, unworn, and in their original condition.
  • Packaging: Items must be returned in their original packaging with all tags attached.
  • Hygiene Standards: Items must be free of markings, stains, or strong odors (including but not limited to smoke, cologne, or detergent).
  • Quality Inspection: All returns are subject to a thorough inspection by our Quality Assurance team before a store credit is issued.

3. Non-Returnable and Non-Exchangeable Items

In compliance with health and hygiene regulations and the nature of specific promotional offers, the following items are ineligible for return or exchange:

  • Hygiene-Sensitive Goods: Accessories (jewelry, caps, bottles, bags), bodysuits, socks, and undergarments.
  • Discounted Items: Any items purchased at a discount of 15% or more from the original retail price.

4. Return Facilitation and Locations

Domestic returns will have to be  facilitated by the consumer /customer to the nearest store point 

A. Online Orders

To initiate a return for an online order, please contact our Support Team:

  • Hotline: +94 77 999 0905
  • Email: hello.beyondlost@gmail.com

5. Incorrect, Damaged, or Missing Items

In accordance with Sri Lankan consumer protection standards regarding "merchantable quality," if you receive an incorrect, damaged, or incomplete order:

  1. You must submit a support ticket to hello.beyondlost@gmail.com within forty-eight (48) hours of receipt.
  2. Failure to report discrepancies within this 48-hour window may result in the claim being ineligible for a resolution.

6. Refunds and Store Credit

  • Method of Reimbursement: If your return is approved, we will issue a Store Credit to the email address associated with the original order.
  • Exclusions: Original shipping costs are non-refundable.
  • Validity: Store credits, coupon codes, and gift cards are valid for one (30) Days from the date of issuance.
  • Finality: We reserve the right to deny any return requests submitted after the 7-days eligibility window.

7. Governing Law

This policy is governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.